|Posted by shortie on August 23, 2012 at 2:10 AM|
Well! we had a family in a few days ago and what an experience it turned out to be! You know how I feel about people having to wait for their food and if I know it is going to be a while I tell people before they commit to order. The father was the most obnoxious person I have ever met. I told them there will be a wait for their food as around 45 people had just come in at the same time and his was the last of those to be ordered.
The guy constantly moaned all the time he waited, about every 20 minutes and eventually I told him I would not be offended if they left, but they stayed! Asking the staff, we worked out that they had waited about an hour and 20 minutes for their food, which as you know is freshly cooked. They all devoured the food. After finishing the meal he complained that it was not what he had expected. He had a chilli sloppy Joe, one of our most popular burger meals and ate all but a spoonfull. I went over to him and said "I'm sorry you didn't enjoy your food" he replied "I never said anything" I walked away! My thoughts were that this was strange. I asked the person who told me of his complaint and she confirmed it! Jules went over and asked, "was everything ok" I wont tell you his reply, obviously not realising who she was, he was totally abusive to her and then after, to other female members of my staff, I told him abruptly not to be rude and if he had a complaint, tell me. He didn't. Now he and all his friends are attacking us over the internet! Coward.
You know also how I feel about Trip Advisor and that I have removed their page from my website. Although we are, or should I say were number 1 on there, I wish that I could come off it. People like this guy use it to attack business owners when they don't get their own way!
read what these people from Manchester are doing! and Trip Advisor allow this although it is obviously a bogus attack!
I really don't care about trip Advisor but it has hurt my pride. We all work hard to achieve our standards and keep people happy and when you have to face this it is like being kicked in the groin and it makes me want to give it all up. I wish that the guy would have had the guts to attack me like a man! Face to face, not this cowardly backstabbing!
The thing is, we get a huge amount of new trade from internet exposure, as you know we are hidden and without word of mouth nobody would find us. Sadly, Trip Advisor is most peoples first port of call when travelling to a new destination. The first thing they will see when they log on are these reviews! as we head into a very important part of the season this is going to hurt us! yes! the coward wins! and Trip Advisor! well, they are too big to care!
I have asked to have my listing removed but no luck. The thing is that it is not really my listing. The people that first reviewed us created the listing and we have no control over it!
About 3 or 4 days before this happened, knowing the troubles that I have had with bogus reviews, Mel Dave and Caitlin turned up to begin their holiday. Mel brought me this article from the times (didn't know you were that intelectual Mel!!) and said to me "this reminds me of the troubles that you have had" I read it and sure enough I agreed.
If you knew the half of it! it is discusting how these people allow this to go on, it is hard enough to survive in this financial climate as it is.
The strange thing is that Mel and family were sitting on the next table and after the incedent Mel told me that they woofed their food down like nobody's business and their plates were almost empty! The guy was annoyed because he had waited for his food, of that I am guilty and always will be when busy! and he wanted to bully the women on my staff and I corrected him!
I hope Mr Gollin wins too and why should Trip Advisor be a party to Libel! which is what it is.
I am licking my wounds this morning and although we have friends over I am going to find it hard to be entusiastic today, I have a massive black cloud over me!
In our lives we are surrounded by people who appreciate what we do for them but the rest of the world will only see what Mr and Mrs Cowardly-moany-people say about us! I hope it makes them happy!
The most annoying thing is that out of the 3 reviews only his wife has used her Trip Advisor account to post. Using names like "plateof pedigree" and "Harshbut truthful" as his member names shows how Trip Advisor is being abused and how accurate the reviews are! The trouble is, people take it for Gospel!
Anyway!! Have a nice day guys!